Privacy Policy

1. About this policy

This Privacy Policy explains how IrisPro International Sdn. Bhd. (“IrisPro”, “we”, “us” or “our”) may collect, use, disclose and protect personal information when you visit our website, contact us, request a quotation, make an enquiry or interact with an IrisPro service channel.

2. Information we may collect

Depending on how you interact with us, we may receive your name, telephone number, email address, vehicle or property information, preferred outlet, enquiry details and any information you voluntarily provide. Our website may also receive technical information such as device type, browser, general location, referring page and website usage data through cookies or analytics services.

3. How we use information

We may use information to respond to enquiries, recommend products or services, arrange appointments, prepare quotations, direct enquiries to a relevant IrisPro outlet or dealer, administer warranties, improve our website and services, maintain security, comply with legal obligations and communicate with you where permitted.

4. Sharing of information

Information may be shared with authorised IrisPro personnel, relevant outlets, dealers, installers, service providers or professional advisers when reasonably necessary to respond to your request, deliver a service, operate our website or meet legal requirements. We do not sell personal information.

5. External services and links

Our website may link to WhatsApp, Google Maps, YouTube, social-media platforms, e-warranty services and other third-party websites. Those services operate under their own privacy policies and terms. IrisPro is not responsible for the privacy practices of external websites.

6. Cookies and analytics

Cookies and similar technologies may be used to support website functionality, understand site usage and improve performance. You can manage cookies through your browser settings, although disabling some cookies may affect website functions.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, applicable business requirements and legal obligations. We use reasonable administrative and technical measures to protect information, but no online transmission or storage system can be guaranteed completely secure.

8. Your choices and enquiries

You may contact us to ask about personal information held by IrisPro, request a correction or withdraw a marketing preference, subject to applicable requirements and reasonable verification of your identity.

9. Contact IrisPro

10. Updates to this policy

We may update this policy when our website, services or legal requirements change. The latest version will be published on this page with its revision date.